Our Commitment to Donors
At Shine, we are committed to transparency, accountability, and integrity in everything we do. We fully adhere to the Guidelines for Charitable Organisations on Fundraising from the Public, the Charities Governance Code, and we want all our donors and supporters to know their trust in us is valued and respected.
Donor Charter
Our Donor Charter outlines the standards you can expect from Shine:
- Respect and Integrity – We treat every donor with respect, honesty, and care.
- Accountability and Transparency – We are open about how your support is used.
- Responsible Stewardship – Donations are used only for their intended purposes.
- Clear Communication – We share how your support makes a difference.
- Strong Leadership – We are transparent about who leads Shine.
- Financial Transparency – We publish our most recent financial statements.
- Acknowledging Your Support – We thank and recognise our donors appropriately.
- Respecting Your Privacy – Donor information is treated confidentially and in line with data protection law.
- Professionalism – Shine representatives engage respectfully and professionally.
- Clarity in Fundraising – We identify whether fundraisers are staff, volunteers or third-party agents.
- Listening and Responding – We handle concerns fairly and promptly.
- Open Dialogue – We welcome questions about how we raise and use funds.
Feedback and Complaints
We welcome all feedback and take complaints seriously. If you are unhappy with any aspect of our work, please let us know. Complaints can be made by phone, email or in writing.
All concerns are handled with confidentiality and care, in line with our complaint's procedure.
Get in Touch
If you have any feedback, questions or concerns, we’d love to hear from you. Please get in touch by phone, email or in writing.
You’ll find all the details on our Contact Page.
